Terms of Service

Last updated: December 2, 2024

1. Introduction

Welcome to CreatorComments.ai ("we," "us," "our," or "Service"). These Terms of Service ("Terms") govern your access to and use of our AI-powered comment generation and engagement platform. By accessing or using CreatorComments.ai, you agree to be bound by these Terms.

CreatorComments.ai provides tools and services that help creators generate, schedule, and manage comments across various content platforms including YouTube, X (Twitter), Instagram, LinkedIn, and other social media platforms.

If you do not agree to these Terms, you may not access or use the Service. We reserve the right to modify these Terms at any time, and your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

2. Eligibility

To use CreatorComments.ai, you must:

  • Be at least 18 years of age, or the age of majority in your jurisdiction
  • Have the legal capacity to enter into binding agreements
  • Comply with all applicable laws and regulations in your jurisdiction
  • Not be prohibited from using the Service under applicable laws
  • Not be located in a jurisdiction where our Service is restricted or prohibited

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and the term "you" will include both you and the organization.

3. Account Registration and Security

To access certain features of CreatorComments.ai, you must create an account. During registration, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information to keep it accurate
  • Use a strong, unique password and keep your login credentials confidential
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorized access or security breach
  • Maintain only one account unless we explicitly permit multiple accounts

You are solely responsible for maintaining the confidentiality of your account credentials. We are not liable for any loss or damage arising from your failure to protect your account information or from unauthorized access to your account.

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or illegal activity. We may also require verification of your identity or additional information to maintain account security.

4. Subscription Plans and Billing

CreatorComments.ai offers various subscription plans with different features and usage limits. Subscription details, including pricing, features, and limits, are available on our pricing page and may be updated from time to time.

Billing:

  • Subscription fees are billed in advance on a recurring basis (monthly or annually)
  • All fees are stated in your local currency or USD, as applicable
  • Fees are non-refundable except as required by law or as explicitly stated in our refund policy
  • You authorize us to charge your designated payment method for all subscription fees
  • If payment fails, we may suspend or terminate your access to paid features
  • You are responsible for any taxes, duties, or fees applicable to your subscription

Free Trials: We may offer free trial periods for new users. If you do not cancel before the trial ends, your subscription will automatically convert to a paid subscription and you will be charged according to your selected plan.

Cancellation: You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. You will retain access to paid features until the end of your paid period. No refunds are provided for partial billing periods.

Price Changes: We reserve the right to modify subscription prices. We will provide at least 30 days' notice of any price increases. If you do not agree to the new price, you may cancel your subscription before the change takes effect. Continued use after the price change constitutes acceptance of the new pricing.

5. Fair Use and Usage Limits

Your subscription plan includes specific usage limits, such as the number of comments you can generate per day or month. These limits are designed to ensure fair access to our Service for all users and to prevent abuse.

You agree to:

  • Respect the usage limits associated with your subscription plan
  • Not attempt to circumvent or exceed these limits through automated means, multiple accounts, or other methods
  • Use the Service in a manner consistent with its intended purpose
  • Not engage in activities that could degrade the performance of the Service for other users

If you exceed your usage limits, we may temporarily restrict your access or offer you the option to upgrade your plan. We reserve the right to modify usage limits at any time, with reasonable notice to affected users.

6. Acceptable Use Policy

You agree to use CreatorComments.ai only for lawful purposes and in accordance with these Terms. You agree not to use the Service to:

  • Generate, post, or distribute spam, unsolicited messages, or bulk communications
  • Create content that is abusive, harassing, threatening, defamatory, or discriminatory
  • Generate or post content that violates any applicable laws or regulations
  • Impersonate any person, entity, or organization without authorization
  • Generate content that infringes upon intellectual property rights, including copyrights, trademarks, or patents
  • Create content that contains malware, viruses, or other harmful code
  • Use the Service to violate the terms of service of any third-party platform (e.g., YouTube, X/Twitter, Instagram)
  • Scrape, crawl, or extract data from platforms beyond what is permitted by their terms of service
  • Use automated systems, bots, or scripts to access the Service without our express written permission
  • Attempt to reverse engineer, decompile, or disassemble any part of the Service
  • Interfere with or disrupt the Service, servers, or networks connected to the Service
  • Attempt to gain unauthorized access to any portion of the Service or other users' accounts
  • Use the Service to compete with CreatorComments.ai or to build a similar service
  • Resell, sublicense, or otherwise distribute access to the Service without our written consent

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account, without refund, and may subject you to legal action. We reserve the right to investigate violations and cooperate with law enforcement authorities.

7. AI-Generated Content Disclaimer

CreatorComments.ai uses artificial intelligence and machine learning technologies to generate comment suggestions and content. You acknowledge and agree that:

  • AI-generated content may contain errors, inaccuracies, or inappropriate suggestions
  • AI-generated content is provided for informational and assistance purposes only
  • You are solely responsible for reviewing, editing, and approving all content before posting
  • You are responsible for ensuring all posted content complies with applicable laws, platform policies, and community guidelines
  • We do not guarantee the accuracy, quality, appropriateness, or effectiveness of AI-generated content
  • AI-generated content may not reflect current events, facts, or best practices
  • You will not hold us liable for any consequences arising from your use of AI-generated content
  • You are responsible for fact-checking and verifying any claims or statements in generated content

By using AI-generated content, you acknowledge that you understand these limitations and accept full responsibility for any content you post or distribute using our Service.

8. Intellectual Property

Our Intellectual Property: CreatorComments.ai and its original content, features, functionality, design, logos, trademarks, and software are owned by CreatorComments.ai and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our express written permission.

Your Content: You retain all ownership rights to content you create, upload, or generate using the Service ("Your Content"). However, by using the Service, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, and distribute Your Content solely for the purpose of providing, operating, and improving the Service. This license terminates when you delete Your Content or your account, except for content we need to retain for legal or operational purposes.

Third-Party Content: The Service may allow you to access, view, or interact with content from third-party platforms (e.g., YouTube videos, social media posts). Such content remains the property of its respective owners and is subject to their terms of service and intellectual property rights. You are responsible for respecting third-party intellectual property rights.

Platform Intellectual Property: When you use our Service to interact with third-party platforms, you must comply with their intellectual property policies. We do not claim ownership of content posted on third-party platforms, and you are responsible for ensuring you have the right to post content on those platforms.

9. Data & Privacy

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Please review our Privacy Policy to understand:

  • What information we collect and how we use it
  • How we protect your personal data
  • Your rights regarding your personal information
  • How we share information with third parties
  • Our data retention practices

By using the Service, you consent to the collection and use of your information as described in our Privacy Policy. We use industry-standard security measures to protect your data, but we cannot guarantee absolute security. You are responsible for maintaining the security of your account credentials.

10. Cookies & Tracking

CreatorComments.ai uses cookies and similar tracking technologies to provide, improve, and personalize the Service. Our use of cookies and tracking is described in detail in our Cookie Policy.

Please review our Cookie Policy to understand:

  • What cookies and tracking technologies we use
  • How we use cookies to enhance your experience
  • Your options for managing cookies
  • Third-party cookies and tracking services we use

By using the Service, you consent to our use of cookies and tracking technologies as described in our Cookie Policy. You can manage your cookie preferences through your browser settings or our cookie consent mechanism.

11. Third-Party Services

CreatorComments.ai integrates with and relies on various third-party services to provide functionality, including but not limited to:

  • Content Platforms: YouTube, X (Twitter), Instagram, LinkedIn, and other social media platforms
  • AI Services: OpenAI and other AI providers for content generation
  • Payment Processing: Stripe and other payment processors
  • Infrastructure: Cloud hosting, database, and analytics services
  • Authentication: OAuth providers for platform integrations

You acknowledge and agree that:

  • Your use of third-party services is subject to their respective terms of service and privacy policies
  • We are not responsible for the availability, accuracy, reliability, or security of third-party services
  • We do not endorse or assume responsibility for any third-party content, services, or practices
  • You are responsible for maintaining valid credentials and permissions for third-party integrations
  • We may revoke or limit access to third-party integrations if you violate platform policies
  • Third-party services may change their APIs, terms, or functionality, which may affect our Service

We are not liable for any loss or damage resulting from your use of third-party services, including service interruptions, data loss, or changes to third-party terms or functionality.

12. Limitation of Liability

Service Provided "As Is": CreatorComments.ai is provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, we disclaim all warranties, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy.

No Guarantees: We do not guarantee that:

  • The Service will be uninterrupted, secure, error-free, or free from viruses or harmful components
  • AI-generated content will be accurate, appropriate, effective, or suitable for your purposes
  • Your use of the Service will result in increased engagement, growth, or business success
  • Third-party integrations will function correctly or be available at all times
  • Any errors or defects will be corrected

Limitation of Liability: To the maximum extent permitted by applicable law, CreatorComments.ai, its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

  • Loss of profits, revenue, data, or business opportunities
  • Loss of goodwill or reputation
  • Costs of procurement of substitute goods or services
  • Damages arising from your use or inability to use the Service
  • Damages arising from unauthorized access to or alteration of your data
  • Damages arising from third-party services or content

Our total liability for any claims arising from or related to the Service, regardless of the legal theory, shall not exceed the amount you paid us in the 12 months preceding the claim, or £100 (or equivalent in your local currency), whichever is greater. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

13. Indemnity

You agree to defend, indemnify, and hold harmless CreatorComments.ai, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal and accounting fees) arising out of or relating to:

  • Your use or misuse of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights, including intellectual property rights or privacy rights
  • Your violation of any applicable laws or regulations
  • Content you create, post, or distribute using the Service
  • Your use of third-party services or integrations
  • Any unauthorized access to or use of your account

We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claims. This indemnification obligation will survive termination of these Terms and your use of the Service.

14. Termination

Termination by You: You may terminate your account at any time by canceling your subscription through your account settings and contacting us to delete your account. Upon termination:

  • Your right to access and use the Service will immediately cease
  • You remain responsible for all charges incurred up to the date of termination
  • We may delete your account and associated data, subject to our Privacy Policy and legal obligations
  • Any content you posted using the Service may remain on third-party platforms

Termination by Us: We may suspend or terminate your account and access to the Service immediately, without prior notice or liability, for any reason, including if:

  • You breach these Terms or our Acceptable Use Policy
  • You engage in fraudulent, abusive, or illegal activity
  • You fail to pay subscription fees when due
  • We are required to do so by law or regulatory authority
  • We discontinue or modify the Service

Upon termination by us, you will not be entitled to any refund, except as required by applicable law. Sections of these Terms that by their nature should survive termination will survive, including but not limited to intellectual property, indemnification, limitation of liability, and dispute resolution provisions.

15. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Any disputes, claims, or controversies arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer resident in the European Union, you may also have the right to bring proceedings in your country of residence. Nothing in these Terms affects your statutory rights as a consumer.

16. Changes to the Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. Material changes may include, but are not limited to:

  • Changes to subscription pricing or billing terms
  • Changes to usage limits or fair use policies
  • Changes to our Acceptable Use Policy
  • Changes to dispute resolution or governing law provisions
  • Significant changes to Service features or functionality

We will notify you of material changes by:

  • Email to the address associated with your account
  • Posting a notice on our website or within the Service
  • Displaying a prominent notice when you next access the Service

Your continued access to or use of the Service after the effective date of any changes constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service and may terminate your account. If you have a paid subscription and disagree with material changes, you may cancel your subscription within 30 days of the change taking effect.

17. Contact Details

If you have any questions, concerns, or requests regarding these Terms or the Service, please contact us at:

CreatorComments.ai
Email: support@creatorcomments.ai
Website: https://creatorcomments.ai

We aim to respond to all inquiries within a reasonable timeframe. For legal matters or formal notices, please send correspondence to the above email address with "Legal Notice" in the subject line.