CreatorComments.ai

1. Introduction

CreatorComments.ai ("we," "us," "our," or "Service") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our AI-powered comment generation and engagement platform.

By using CreatorComments.ai, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

This Privacy Policy applies to all users of CreatorComments.ai, including visitors, registered users, and subscribers. It also applies to information collected through our website, mobile applications, and any other services we provide.

2. Information We Collect

We collect several types of information from and about users of our Service:

2.1 Information You Provide Directly

Account Information: Name, email address, password (hashed), and profile information
Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
Content: Comments you generate, brand profiles, tone settings, and other content you create using the Service
Platform Integrations: OAuth tokens and credentials for third-party platforms (YouTube, X/Twitter, Instagram, LinkedIn)
Communications: Messages, support requests, and feedback you send to us
Preferences: Notification settings, theme preferences, and other user preferences

2.2 Information Collected Automatically

Usage Data: Pages visited, features used, time spent on the Service, and interaction patterns
Device Information: Device type, operating system, browser type, IP address, and unique device identifiers
Location Data: General location information derived from IP address (country/region level)
Log Data: Server logs, error reports, and diagnostic information
Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies (see our Cookie Policy)

2.3 Information from Third Parties

Social Media Platforms: Profile information, content, and engagement data from platforms you connect
Payment Processors: Transaction information and payment status
Analytics Providers: Aggregated usage and performance data
Authentication Providers: OAuth tokens and user identifiers

3. How We Use Your Information

We use the information we collect for the following purposes:

Provide and Improve the Service: To deliver, maintain, and enhance our AI-powered comment generation and management features
Process Transactions: To process payments, manage subscriptions, and send billing information
Personalization: To customize your experience, including brand profiles, tone settings, and content recommendations
Communication: To send service-related notifications, updates, support responses, and marketing communications (with your consent)
Security: To protect against fraud, unauthorized access, and other security threats
Analytics: To analyze usage patterns, improve our Service, and develop new features
Legal Compliance: To comply with legal obligations, enforce our Terms of Service, and protect our rights
AI Training: To train and improve our AI models (with appropriate safeguards and anonymization where applicable)

We process your personal information based on legitimate business interests, contractual necessity, legal obligations, and your consent where required by law.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our Service, including:

Cloud Infrastructure: Hosting, storage, and computing services
Payment Processors: Stripe and other payment processors for transaction processing
AI Providers: OpenAI and other AI service providers for content generation
Analytics Services: Google Analytics and similar services for usage analysis
Email Services: Email delivery and marketing automation platforms
Customer Support: Support ticket and communication platforms

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Transfers

If we are involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

Comply with legal obligations
Protect our rights, property, or safety
Protect the rights, property, or safety of our users or others
Prevent fraud or abuse
Respond to government requests

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, such as when you connect your account to third-party services or participate in promotional activities.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

Encryption of data in transit (SSL/TLS) and at rest
Secure password hashing and storage
Regular security assessments and vulnerability testing
Access controls and authentication mechanisms
Secure payment processing through PCI-compliant providers
Employee training on data protection and privacy

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

If we become aware of a security breach that may affect your personal information, we will notify you and relevant authorities as required by applicable law.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

You have the right to access your personal information and receive a copy of your data in a portable format. You can access much of your information through your account settings.

6.2 Correction and Updates

You can update your account information, preferences, and profile settings at any time through your account dashboard. You may also request corrections to inaccurate information.

6.3 Deletion

You have the right to request deletion of your personal information, subject to legal and operational requirements. You can delete your account through your account settings, or contact us to request deletion.

6.4 Objection and Restriction

You may object to certain processing of your information or request restrictions on how we use your data, particularly for marketing purposes.

6.5 Withdraw Consent

Where we process your information based on consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing before withdrawal.

6.6 Opt-Out of Marketing

You can opt out of marketing communications by clicking the unsubscribe link in our emails or adjusting your notification preferences in your account settings.

6.7 Cookie Preferences

You can manage your cookie preferences through your browser settings or our cookie consent mechanism. See our Cookie Policy for more information.

To exercise these rights, please contact us at support@creatorcomments.ai. We will respond to your request within 30 days, or as required by applicable law.

7. Data Retention

We retain your personal information for as long as necessary to:

Provide and improve our Service
Comply with legal obligations
Resolve disputes and enforce our agreements
Maintain security and prevent fraud

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, regulatory, or operational purposes. Some information may remain in backup systems for a limited period.

We may retain aggregated or anonymized data that does not identify you personally for analytics and service improvement purposes.

8. International Data Transfers

CreatorComments.ai operates globally, and your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.

When we transfer personal information from the European Economic Area (EEA) or United Kingdom to other countries, we implement appropriate safeguards, including:

Standard Contractual Clauses approved by relevant data protection authorities
Adequacy decisions where applicable
Other legally recognized transfer mechanisms

By using our Service, you consent to the transfer of your information to countries outside your jurisdiction, subject to the safeguards described above.

9. Children's Privacy

CreatorComments.ai is not intended for users under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@creatorcomments.ai.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know: You can request information about the categories and specific pieces of personal information we collect, use, and disclose
Right to Delete: You can request deletion of your personal information
Right to Opt-Out: You can opt out of the sale of your personal information (we do not sell personal information)
Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, please contact us at support@creatorcomments.ai.

11. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, you have rights under the General Data Protection Regulation (GDPR):

Right of access to your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent
Right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us at support@creatorcomments.ai. You also have the right to lodge a complaint with your local data protection authority.

12. Third-Party Links and Services

Our Service may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party services you access through our Service.

When you connect your account to third-party platforms (e.g., YouTube, X/Twitter, Instagram), those platforms may collect and process your information according to their own privacy policies. We are not responsible for how third-party platforms handle your information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

Email to the address associated with your account
Posting a notice on our website or within the Service
Updating the "Last updated" date at the top of this Privacy Policy

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, you may stop using the Service and delete your account.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

CreatorComments.ai
Email: support@creatorcomments.ai
Website: https://creatorcomments.ai

For privacy-related inquiries, please include "Privacy Request" in the subject line. We aim to respond to all privacy requests within 30 days, or as required by applicable law.